1. Overview
At SR Value, we are committed to delivering high-quality retail billing software, POS hardware (touch terminals, thermal printers, barcode scanners, weighing scales), and business automation solutions to businesses across Kerala. This Return & Refund Policy outlines the terms and conditions under which returns, replacements, order cancellations, and refunds are handled.
2. POS Hardware Products
Our hardware catalog includes POS touch terminals, thermal receipt printers, 1D/2D barcode scanners, electronic weighing scales, and cash drawers.
Replacement Window: We offer a 7-day replacement guarantee for hardware items that are received dead-on-arrival (DOA), physically damaged during delivery, or functionally defective.
Eligibility for Hardware Return or Replacement:
- The return/replacement request must be raised within 7 days of delivery.
- The item must be unused, in its original packaging with all protective wraps, documentation, warranty cards, power adapters, cables, and accessories intact.
- Proof of purchase (invoice or order confirmation from SR Value) must be provided.
- Physical damages caused by improper handling, power surges, water ingress, unapproved third-party modifications, or physical abuse are strictly not covered.
3. Manufacturer Warranty & Support
All hardware items supplied by SR Value come with original manufacturer warranty support (typically 1 to 3 years depending on the brand and model). After the initial 7-day replacement window, hardware issues are serviced according to manufacturer warranty terms. Our technical team assists clients across Kerala with warranty facilitation, diagnosis, and service coordination.
4. Software Licenses & Subscriptions
SR Value is an authorized Zoho and Gofrugal partner providing cloud software subscriptions and perpetual/annual licenses (e.g., Zoho Books, Zoho POS, Zoho Inventory, Gofrugal ERP).
- Non-Refundable Upon Activation: Once a software license or subscription key has been issued, registered, or activated with Zoho Corporation or Gofrugal Technologies, it is deemed consumed and is non-refundable.
- Free Trials & Live Demonstrations: We strongly encourage all prospective clients to utilize our free product demonstrations and trial periods before purchasing any software subscription to ensure it meets operational requirements.
5. Implementation, Customization & Consulting Services
Charges for professional services, including on-site setup, database migration, customized GST bill print formats, POS hardware calibration, and staff training, are non-refundable once the service has been scheduled, commenced, or completed by our engineers.
6. Cancellation Policy
- Hardware Orders: You may cancel a hardware order free of charge before the product has been dispatched from our facility or warehouse. Once dispatched, standard return criteria apply.
- Service Bookings: Demo sessions and on-site implementation visits can be rescheduled or cancelled with at least 24 hours advance notice by contacting our support team.
7. Refund Process & Timelines
Once a returned hardware item is received at our facility, our technical team will inspect and verify the condition within 2 to 3 business days.
- If approved, the refund will be initiated to your original payment method (Bank Transfer / UPI / Card).
- Refunds typically reflect in your account within 5 to 7 business days depending on your banking institution.
- In cases where an exact replacement is preferred and in stock, we will dispatch the replacement unit immediately at no additional shipping cost.
8. How to Request a Return or Replacement
To initiate a return, replacement, or warranty request:
- Submit a ticket through our online Support Complaint Portal, or
- Email us at info@srvalue.in or srvalues@gmail.com with your Invoice Number, photos/videos of the defect, and contact information, or
- Call our customer support team directly at +91 7025351000 or 0484-2700035.
9. Contact Us
For any questions regarding this Return & Refund Policy, please visit or reach out to our office:
SR Value
Intuc Junction, Maradu, Ernakulam, Kerala 682304
Email: info@srvalue.in / srvalues@gmail.com
Phone: +91 7025351000 | 0484-2700035
Working Hours: Monday – Saturday: 9:00 AM – 6:00 PM