1. Introduction
Welcome to SR Value ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs our privacy practices regarding our website (https://srvalue.in) and any services we provide to our clients in Kerala and beyond.
If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@srvalue.in.
2. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services. This includes:
- Inquiry Details: Your name, email address, phone number, and location in Kerala when you fill out contact or product quote request forms.
- Product Inquiries: The specific billing software (Zoho POS, Gofrugal ERP) or hardware configurations you are interested in.
- Usage & Analytics Data: We automatically collect certain information when you visit, use, or navigate our website (such as IP address, browser characteristics, referring URLs, and pages visited) via cookie consent logs, Google Tag Manager, and Supabase Analytics tracking.
3. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below:
- To provide services: To respond to your product inquiries and schedule free demos for Zoho Books or Gofrugal setups.
- To send administration details: To contact you with product quote details and on-site hardware-software package proposals.
- To improve site functionality: To analyze site traffic trends and interactive click patterns via anonymous statistics.
4. Data Sharing and Third-Party Services
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We work with the following trusted third-party providers:
- Appwrite Cloud Database: Our secure backend system where product catalog details are managed.
- Supabase: Used for logging visitor analytics and interactive click logs.
- Meta (Facebook) Graph APIs: Used to synchronize our website product catalog with the Facebook Catalog Manager.
- Web3Forms: Used to securely route your quotes and contact submissions to our sales desk.
5. Security of Your Information
We use appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to access or store information. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
7. Your Privacy Rights
You have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to info@srvalue.in.
8. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.